Manager Talent Experience Strategy

A concept design and strategy that explores the unification of legacy and next-generation talent products into a holistic experience for managers. The current experience feels disjointed because of different technologies, different design language systems, and a lack of integration. This project aimed to provide a strategy and concept to bridge those gaps and give managers a more seamless, connected experience.

Timeline: 3 months
Team: 2 Designers, 1 Business Analyst, 1 UX Researcher, 1 Engineer
Deliverables: High fidelity concept designs & proposal for a unified navigation, consistent page patterns, and integrated tool functionality
My Role: Ideation & evaluation for navigation & page patterns

How might we create a cohesive talent experience for managers so they can focus on transformational leadership

Reduce the overall administrative burden of HR processes that managers are tasked to deal with and reposition managers so they can focus on transformational leadership, help their team members grow, and provide their teams with necessary manager support

Preliminary research revealed that customers felt existing solutions were disjointed and tools were difficult to discover

An audit of existing experiences identified areas of opportunity in the hierarchy and navigation

User interviews with 9 managers and 3 customers revealed key themes around growth & development & identified user needs

Worked with product owners to prioritize key flows and created experience maps and UX principles to identify opportunities where we could simplify processes for managers

The experience map also served as a narrative guide for our screen designs to be used in concept evaluation studies

Low-fidelity concept evaluation studies with 6 managers and 2 customers validated our assumptions around landing pages, navigation, and tool-integration opportunities

Established core page patterns to be used as a product system

Communicated object mental models to engineers and product people to discuss feasbility of implementation

Delivered hi-fidelity designs to show the vision of the connected experience to stakeholders

Home page

Employee page

Tool page

The impact

Pitched the strategy to VP of Product Management
Launched strategic product collaboration and discussions with platform-level experience teams
Served as a guiding framework for 2 next-generation product solutions